Youth Safety Policy

Commitment to Protecting Minors

Safeguarding young users is central to Nelo. MALCOLM WINCHESTER applies layered controls — automated detection, trained moderators, user reporting, and authority cooperation — to reduce harm to children on the Platform.

Age Limits & Verification

Eligibility

• Minimum registration age: 13 years
• Mature and paid features: 18+
• Parental consent may be required under local law for users under 18

Verification measures

• Date of birth collected at signup
• Additional checks before restricted features
• ID verification for monetization or creator tools
• Periodic review of accounts with inconsistent age signals

How to Report Concerns

• In-app Report button on messages, profiles, and video sessions
• Email winchestermalcolm68@gmail.com for urgent child-safety concerns
• Anonymous reporting where permitted by law
• Critical reports addressed within 24 hours when possible

CSAM Prohibition

CSAM is illegal worldwide. Nelo uses hash-matching, AI classifiers, and human review to detect and remove CSAM. Confirmed material is preserved only as required for legal reporting, then removed from user-facing systems.

CSAE Zero-Tolerance Policy

Any attempt to create, share, request, or facilitate CSAE on Nelo results in immediate account termination and mandatory reporting to relevant authorities. We do not allow exceptions or warnings for confirmed CSAE.

Moderation Systems

Automated

• Real-time scanning of text, images, and video in chat and profiles
• Pattern detection for grooming language and CSAE indicators
• Age-gating for mature content

Human review

• Trained safety team available 24/7
• Minor-related reports receive priority escalation
• Repeat offenders permanently removed

Parent & Guardian Tools

• Parental dashboard for linked minor accounts where available
• Screen-time and content filters
• DM restrictions by default on minor accounts
• Guardian approval for friend requests on minor accounts
• Minimal data collection for users under 18 per COPPA and GDPR

Law Enforcement Cooperation

Nelo cooperates fully with law enforcement and recognized hotlines on illegal activity involving minors. We comply with mandatory reporting obligations and legal process worldwide.

Accounts That Violate This Policy

Accounts involved in CSAE, CSAM, grooming, or child exploitation are permanently banned. We may preserve evidence as required for law enforcement. No appeal process applies to confirmed CSAE/CSAM violations.

Education & Regulatory Compliance

• Onboarding safety tips for all users; enhanced guidance for minors
• Compliance with COPPA, GDPR minor provisions, and local child-safety laws
• Periodic transparency on safety enforcement actions