Nelo - Chat & Video | Account Deletion

Important: Deletion is permanent and cannot be reversed. Cancel subscriptions, export content you wish to keep, and resolve open disputes before submitting a request.

Step group 1

Prepare Before You Delete

Cancel active subscriptions and clear outstanding payments
Save chat history, photos, or media you want to keep
Resolve open support tickets or disputes
Confirm you are the account owner

Step group 2

Delete Inside the App (Primary Path)

1Open Nelo & sign in

2Settings → Account

3Delete & confirm

This in-app path meets Google Play account-deletion requirements. Logging out or deactivating does not erase your personal data.

Step group 3

Verification & Timeline

We verify the requester owns the account
Verified deletions are processed within 3 business days (GDPR, CCPA)
An email confirmation is sent when deletion completes
Restoration is not possible after deletion

Step group 4

Deleted vs. Retained Data

Data type	Status
Profile & bio	Removed
Chat history	Removed
Photos & media	Removed
Activity logs	Removed
Connections	Removed
Fraud & security logs	Retained
Tax & billing records	Retained
Legal hold data	Retained
Anonymized analytics	Retained

After deletion: You lose access to Nelo, your profile will no longer be visible, and personal data is erased except as legally required.

Web Deletion Request

Cannot open the app? Submit a request for MALCOLM WINCHESTER to permanently delete your Nelo account.

Full Legal Name *

Date of Birth *

Registered Email *

Nelo Username (Optional)

Identity Verification

Select files — up to 5 · 5 MB each · jpg, png, pdf, doc, docx, heif

Your Message *

Or email winchestermalcolm68@gmail.com · subject "Account Deletion Request"

Data Controller
MALCOLM WINCHESTER · Nelo · Nelo - Chat & Video · com.nelo.breezewalk
Privacy contact: winchestermalcolm68@gmail.com

Processed under GDPR, CCPA, and Google Play Account Deletion requirements.